Contact support

Tell us what’s happening and we’ll reply by email within two business days (Sunday to Thursday, Israel time). You’ll get a confirmation with your request number as soon as you send the form.

Looking for a quick answer? Try the FAQ or read what support covers.

Name

Email

Store URL

For example, https://storename.myshopify.com

Subject

A few words about the problem. It becomes the subject of our reply.

Describe the problem

What happened, on which page, and the steps to see it. If you know your Rio version, add it.

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Up to 5 files, 20 MB in total: images, PDFs or videos. You can also paste a screenshot into the form.

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Send request

You can also email us at [email protected].